Shipping Policy

Shipping by express

Shipping AreaShipping MethodsEstimated Delivery Time
North America（US/CA）Standard Shipping5-8 Business Days
Flash Shipping2-3 Business Days
South AmericaStandard Shipping9-15 Business Days
EuropeStandard Shipping5-8 Business Days
AsiaStandard Shipping5-8 Business Days
AfricaStandard Shipping9-15 Business Days
OceaniaStandard Shipping5-8 Business Days
* For bulk order, delivery time depends on the shipping methods, By sea, By Air or By car transportation.

NOTES🚩:

  1. Please note that the delivery time depends on the address specified for the order. Orders to remote areas would take a little longer to be delivered.
  2. The actual delivery date may be affected by flight arrangements, weather conditions and other external factors.
  3. Due to COVID-19, shipments to affected areas may be suspended or delayed. Unfortunately, there’s no way to guarantee delivery dates at this time. Please do NOT use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools). Once it is shipped an email will be sent to you with your tracking number. We sincerely apologize for this inconvenience.

NOTES🚩:

  1. Unfortunately, we cannot deliver to PO Boxes or APO, FPO or DPO addresses. 
  2. Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled.
  3. If you have to refuse delivery after the package is dispatched from HIWARE due to force majeure, you are subject to the Refund Policy and must pay for the original shipping charges, which will be deducted from your refund.

Shipping Taxes & Fees

The total sum listed in checkout already includes taxes（US and Canada only）.

For products NOT shipped from the local warehouses, we do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are recipient’s responsibility.

Warehouses We Have

HIWARE is committed to providing faster and cheaper delivery services to its customers. Currently we have the United States warehouse and Canada warehouse. However in the future, we will constantly expanding our overseas market, and there will be more overseas warehouses to be chosen.

Check Your Order

Your order can be tracked after email confirmation has been sent to you. You will get your order details and the tracking number.

If you have any questions, please contact us at contact@hiwareglobal.com.

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